A reputation can take years to build and can be ruined within minutes. We specialise in crisis, issues and reputation management. Our clients trust us to advise and support as they prepare for, respond to, or recover from a situation. Recognised as leaders in this specialist area, Liquid has supported organisations on fatal errors and accidents, redundancies, industrial accidents, product recalls, food contamination and child protection issues. Whilst we proactively spend time to prepare clients for situations they may face, we are also available around the clock to offer advice and support when a crisis occurs.

We offer:

Issues management:

  • Issues audit and tracking
  • Risk communication – how actual and perceived risks can be communicated

Crisis management:

  • Crisis assessment - to understand how ready an organisation is
  • Crisis management exercises – to test procedures and people
  • The development of crisis procedures
  • Crisis response
  • Post-crisis recovery and repositioning

Reputation management:

  • Media training
  • Stakeholder engagement
  •  Reputation strategy planning – focus on maintaining and enhancing reputation