An exasperated Sir Philip Green faced a panel of MPs last week in what has been derided as an arrogant, combative and evasive altercation.
Clearly frustrated to be there and to be held to account over the collapse of BHS, he spent his time quarrelling over the perceived intent behind questions and failing to give MPs a fair response. Six hours later, he had done little to ingratiate himself with MPs and the public. And no doubt 11,000 shop workers facing redundancy were incensed at his hypocritical proclamation that he’d like to get ‘back to work’ now.
Sir Philip Green’s handling of BHS, from its sale for £1 to the subsequent collapse, and the sense that he views himself as above reproach makes you wonder whether his knighthood is deserved. Whatever his intent, a more controlled and empathetic approach to his communication would have stood him in better stead. The retailer’s seemingly unbridled contempt has compounded the reputational damage he’s suffered and will taint ‘brand Green’ for the foreseeable future.